Account Manager

Job Description

Sufle is an AWS Advanced Services Partner that specializes in Cloud, DevOps/DevSecOps, Custom Software Development and Compliance Services. We help businesses of all scales adapt, implement and embrace next-gen tech practices through customized solution offerings, managed services and training at every building block.

For our growing team, we are on the lookout for an enthusiastic team player who is willing to learn and apply newly gained skills in practice. We are looking for open-minded and collaborative people who will grow continually with the team. You will be working in a respectful, transparent, and collaborative work environment.

Sufle is an equal opportunity employer.

What You'll Be Doing

• Act as the first point of contact for customers, ensuring a smooth and professional experience.

• Develop and maintain strong, long-term customer relationships, understanding their needs and challenges.

• Assist in the preparation of proposals, presentations, and pricing discussions for our solutions.

• Identify upsell and cross-sell opportunities for our services based on customer needs.

• Work closely with sales and technical teams to support customer accounts and help drive business growth.

• Track customer feedback and collaborate with internal teams to ensure customer satisfaction and retention.

• Maintain accurate records of customer interactions in CRM tools daily and generate reports as needed.

• Support contract renewals, invoicing processes, and general account management tasks when needed.

• Identify, evaluate and manage business opportunities/leads in securing sales pipeline in line with short&long-term goals and KPIs

• Stay updated on AWS services, industry trends, and cloud market developments to provide relevant insights to customers.

What We Are Looking For

Required Skills and Experience

• BS or Equivalent in Business Administration, Economics, Management, Industrial Engineering, Engineering or a related field

• 1 to 3 years experience in account management, sales, business development in technology field

• Excellent written and verbal communication skills in English is a must - entire recruitment process will be conducted in English

• Attention to detail is a must

• Excellent time management skills to meet your responsibilities is required

• Strong interest in technology and the cloud world

• Familiarity with open source software.

• Being a quick learner is a must in this role. You’ll be required to get AWS certifications after training.

• Strong analytical-reasoning and problem-solving skills

• Strong ethical mindset

• No travel restrictions

• Three professional references from previous roles, which will be contacted as part of the hiring process.

Preferred Skills

• Problem-Solving: Strong analytical and decision-making skills to resolve issues efficiently and effectively.

• Tool Proficiency: Knowledge of project management tools like Jira, Confluence, Asana, or Trello. Familiarity with communication platforms like Slack and/or Microsoft Teams.

• Adaptability: Ability to adjust plans and approaches in response to dynamic business needs and priorities.

• Attention to detail: Ability to notice small items to create a big impact in the end.

• References: Any solid reference from the technology sector.

Nice to Have

• Any previous business experience with SaaS or Amazon Web Services, Google Cloud Platform or Microsoft Azure

• A public portfolio or reference to your previous work

• Any kind of certification in cloud computing or technology field, etc.

• Any public Blog, Podcasts, Youtube, Instagram, Affiliate, Media

What We Offer

• Take responsibility from day one and be part of a dynamic team

• Open communication channels and embraced teamwork

• Working with cutting edge cloud technologies in a team including senior, experienced peers

• Access to a vast range education platforms and courses

• Regular peer-feedback and mentorship

• Conference and education budget

• Private healthcare plan

• Creative and supportive work environment

• Working environments running on AWS and/or Apple ecosystem